What applies when I rent a holiday apartment/room:

As a landlord, we have to make sure that you will receive a written confirmation of your booking. You will be informed of important changes in connection with your reservation. You have access to the holiday apartment/guest room from 14:00-24:00 on the day of arrival and until 11:00 on the day of departure, unless otherwise agreed. We are not responsible for activities outside the property grounds. If you are not satisfied with your holiday apartment or your guest room, contact the owner so we can find a solution. Read more about this below.

Description of the holiday apartments and guest rooms:

You can find a description of the holiday apartments and guest rooms on our website: www.skagen.nu under the main menu "Rentals". The holiday apartments and guest rooms are of a standard nature. With fully equipped kitchen, TV, toilet and bath etc. Wardrobes and storage may be small in some of the apartments and rooms. The beds are all single box beds 80-90 cm wide with duvets and pillows, but can be put together to make a double bed if desired. Bed linen and towels are included in the agreement, but you have to tidy up yourself.

Final cleaning upon departure:

Final cleaning upon departure is included in the agreement. We expect you to wash the dishes and do a normal clean-up on departure, and to leave the used bedding and towels on the floor.

Toftegården's self-service concept:

Toftegården's entire concept is based on self-service. This means:
• You check in and out yourself (see instructions on your contract).
• You make your own bed (bedding/towels are on the bed on arrival).
• You yourself keep your holiday apartment/guest room tidy/clean during your stay. If you need to borrow a vacuum cleaner or a blow dryer, it can be found in the cleaning room (Cleaning) in building B. Extra toiletries, kitchen towels, kitchen towels, a medicine cabinet are also there.
• You sort waste, paper and bottles yourself in the containers set up at Toftegården by the gable by the garage door.
• Breakfast is not included in our self-service arrangement. Either you make it yourself (the kitchen is fully equipped for this), or you can order a typical breakfast buffet from us for DKK 125/person and day.
• Nescafé and tea are available in the kitchen and can be used free of charge.
• You are made aware that there must be calm at 23.00, for the sake of other guests.
• It is not permitted to remove furniture, duvets or pillows from the apartment/room - nor to the yard.
• Football games, games and cycling in the courtyard are not permitted for the sake of the other guests.
• You have free wireless Internet Wi-fi.
• You have free access to the farm environment/sun terrace. Help keep it in order. Gas grill can be borrowed, is at the bicycle parking lot.
• You have free access to our outdoor Wellness. Open between 10:00 and 18:00. Note it is a quiet zone. You must book yourself into a seat. Only + 18 years.
• You have free access to Toftegården's indoor Fitness. Only + 18 years. Contact staff to get the lock code.

Other services:

As a guest, you have the option to rent bicycles on site, order a breakfast buffet, use Toftegården Fitness and outside Wellness, shop in our farm shop, charge your electric car, borrow a washing machine/dryer, etc. Read more about rules in place. There is free parking on and around the farm (see GREEN marking on the information board in your apartment or room). Bicycle parking and a sun terrace are available inside the courtyard. Cots and high chairs can be borrowed.. On departure, you can safely store your suitcases/bags in our locked LUGGAGE ROOM, entrance building B. However, we are not responsible for them. Get the door code from the owner.. It is also possible to rent the entire farm and our party/meeting room if you are a large company or want to celebrate something. We have room for 32-35 people. Contact the owner for more information.

Smoking and pets:

Smoking and pets are not allowed indoors in the holiday apartments/guest rooms, as many of our guests are allergic. You can smoke freely in the courtyard (however, please be considerate). Pets are also not allowed inside the courtyard.

Does Toftegården have an environmental policy (Green Stay)?

By choosing to live at Toftegården, you have already made an effort to protect the environment. We are constantly working to improve our environmental efforts. We buy our electricity from Naturenergi (wind power energy). Furthermore, we work with environmentally friendly cleaning agents, and we change bed linen and towels after more than 3 nights to save water, electricity, washing powder and packaging. We only clean on departure - during the stay, guests must clean themselves as needed, and guests must also sort waste etc. themselves. We use organic soil and natural fertilizer in our courtyard. Our flowers are mostly perennials.

When is my reservation binding?

Both we as the landlord and you as the tenant are bound to the lease as soon as you have accepted your reservation, which you do if we do not hear from you within 2 days of receiving the lease.

Payment terms:

The agreed amount is paid in cash on arrival/departure to/from Toftegården if it is less than 5000 Danish kroner. Please note that we only accept cash for payment at Toftegården, as we are unable to rent a card machine or use MobilePay due to our tax and rental model "Self-employed business rental". If the rental agreement exceeds DKK 5000 and nothing else has been agreed, you pay a deposit of 50% of the total amount. The deposit must be paid depending on when you order:
• If you order in the current year, 50% must be deposited into Toftegården's bank account no later than 10 days after you receive the rental contract.
• If you order for the following year, the 50% must be deposited into Toftegården's bank account no later than 31 December.
You will receive more information from us after your order. If you do not pay the deposit on time, we have the right to cancel your order. If you fail to pay, we count it as a cancellation on your part, and then the rules on cancellation apply (see below).
If you book with us through an external booking center such as Booking.com or Expedia, the payment is made to them and they settle with us afterwards.

What if I want to cancel/cancel?

NOTE: You can only book directly with us if you have made your order directly with us. If you have made your booking via Booking.com, Expedia or other Estonian booking suppliers, it is important that you book with them and not with us. And then their cancellation policy applies. We have no option to unbook with them and in their booking system. When we receive information from them that you have canceled the booking, we will send an email confirming the cancellation.
If you have booked directly with and not via another Estonian booking supplier, the following booking rules apply at Toftegården:
• Low season (March 1-April 30 + Sept. 15-Oct. 31): The day before the arrival date
• Mid-season (1 May – 30 June + 1 Sept. - 14 Sept.): 3 days before arrival date
• High season (1 July – 31 Aug.): 5 days before arrival date
In case of late cancellation, full payment is charged. If you have already paid more than you are obligated to, you will immediately be refunded the difference between what you have paid and what you have to pay. If we manage to rent the holiday apartment or guest room to someone else, we will refund the amount paid by the new tenant.

What are my rights?

If we, as the lessor, do not hand over the holiday apartment or guest room in the promised condition or at the right time, you have the right to cancel the tenancy. Instead of canceling the rental contract, you can request that we reduce the price of the rental. If you have something to complain about, you must contact us as soon as possible, but no later than 1 day after arrival. Errors that occur during the stay must be reported directly to the owner, so that we have a chance to resolve it. If you are prevented from coming, you have the right to get another person in your place. We as the landlord must accept the person if we do not have a special reason to refuse. You must notify us as soon as possible.

What obligations do you have as a tenant?

You must take good care of the holiday apartment and the guest room and follow the rules, instructions and regulations that exist. You are responsible for any damage you cause to the property. You may not use the holiday apartment or the guest room for anything other than what was agreed at the time of booking, and you may not let anyone else stay overnight in the holiday apartment or the guest room than you have indicated on the booking. However, extra beds can be arranged for a fee. In that case, contact the owner. There must be peace on the farm after 23.00 and that no noise is made in the courtyard for the sake of the other guests and our neighbours. Failure to comply may result in rejection. Can another person take over my reservation if I am prevented from coming? If you are prevented from coming as agreed, you have the right to transfer your stay to another person. As landlords of the premises, we must accept this transfer, unless there is a special reason to refuse. If necessary, you must notify the landlord of the transfer as soon as possible on tel. +45 23104540.

War, natural disasters, strikes, etc.?

Both we as landlord and you as tenant have the right to cancel the tenancy due to acts of war, natural disasters, significant disruption of water and energy, fire or other major events that neither we nor you could have foreseen or influenced. We are obliged to pay back your money as soon as possible what you have paid, minus the days you have had the Holiday Apartment or Guest Room.

What happens if we don't agree?

Please contact us directly with any complaints. Remember that your chances of obtaining compensation may decrease if you delay your appeal. If we as landlord and you do not agree, you can contact the Consumer Complaints Board. It consists of an independent chairman and a number of representatives for tour operators and consumers.